Guest Services

Southcentre is filled with thoughtful details that make life easier for you and your family. Your experience starts with easy access to the property and plenty of parking and just gets better from there. Here are just a few of the amenities we offer:

Offered at Guest Services:

  • Gift Card sales
  • Coat and parcel check
  • Wheelchair loans
  • Visitor Information Centre
  • Gift Wrapping (location will change during holiday season)

Offered throughout the Shopping Centre

  • SmarteCarte strollers available for rent
  • Themed play area, ideal for younger children (aged 1 to 11)
  • Two themed nursing rooms available, one at each main washroom
  • Community room, available for booking
  • Free wifi
  • Text Concierge (just text Guest Services if you need help or a question answered).
  • Complementary mobile device charge bar in the Food Court.
  • Filtered water and filling stations
  • Portable chargers available at Guest Services to charge on the go


Soft Seating Areas

Whether you’re looking for a place to connect with friends or just to get off your feet for a minute, sophisticated yet welcoming soft seating areas are throughout the Shopping Centre. Plus, there’s free wifi wherever you end up.

Food Court

No matter what you’re in the mood for, our spacious and well-located Food Court has something that will satisfy. You’ll find 15 eateries and plenty of sunshine on level 2, up the escalator at the north entrance. Or if you prefer a sit-down meal, visit Milestones or Craft Beer Market.

Kids Play Area

Your little shoppers need a unique and inviting space to let their imaginations run wild while at Southcentre. ROAR Play Park is full of vibrant displays, interactive games and a variety of diversions, all to keep your little ones happy and entertained during your trip to Southcentre.

Nursing Room

When the little one needs to eat, you can nurse them in the luxury, convenience, and privacy of one of our Nursing Rooms. These beautiful and tranquil rooms are located in the main washroom areas, and feature comfortable seating, microwaves, sinks, change area, and interactive play areas for toddlers. Emergency baby supplies are also available at our main Guest Services desk, at the north entrance.


Designed to be comparable with those found in upscale restaurants, our washrooms feature high quality, contemporary touchless fixtures, extra large baby change stations, generous common area, and separate make-up stations. Both men’s and women’s washrooms also include “toddler-sized” toilets.

Kids Strollers

SmarteCarte strollers are available for rent. Single and double strollers are available at both Southcentre’s main North and South entrances. Strollers are offered on a first come, first served basis only.
Canadian cash, VISA, MasterCard and American Express cards accepted.

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